Annual Mandatory Training Test /25 Annual Mandatory Training You must score 70% to pass the test. 1 / 25 1. We should never tell our supervisor if a client has a complaint. A. True B. False 2 / 25 2. Our Agency must always be in compliance with: A. Agency Policy B. State Regulation C. Applicable Federal Regulation D. All of the Above 3 / 25 3. Quality Assurance Program is critical to our Agency as it can: A. Identify opportunities for improvement B. Address gaps in systems or processes C. Develop and implement an improvement or corrective plan D. All of the above 4 / 25 4. For complaint investigations, all the agency does is speak with the client. A. True B. False 5 / 25 5. Client receives information about how to voice a complaint/grievance upon admission to the agency. A. True B. False 6 / 25 6. Retaliation is strictly prohibited against an individual who voices a complaint/grievance. A. True B. False 7 / 25 7. A provider must notify the Service Coordinator within 24 hours of discovery of an incident A. True B. False 8 / 25 8. Fraud never happens in the home care industry. A. True B. False 9 / 25 9. All of the following are ways our agency monitors compliance with regulation & policy EXCEPT: A. QA Program Activities B. Client Record Reviews C. Client/Family Feedback Surveys D. Monthly Staff Luncheons 10 / 25 10. No need for me to report the fraud I observed as someone else will report it. A. True B. False 11 / 25 11. Client record reviews provide valuable information regarding adherence to agency policy and state regulation. A. True B. False 12 / 25 12. Shaking, use of restraints, and force-feeding are examples of: A. Emotional abuse B. Physical abuse C. Material exploitation D. Psychological abuse 13 / 25 13. Our Agency provides services based upon: A. Agency Policy B. State Regulation C. Applicable Federal Regulation D. All of the Above 14 / 25 14. Milestone Home Care has a Performance Improvement and Quality Assurance plan in place for Critical Incidents. A. True B. False 15 / 25 15. Any suspected or actual client abuse: A. Should be reported to your supervisor immediately B. Should be observed for three days before reporting to your supervisor C. Should be share with friends D. Should be kept a secret 16 / 25 16. Rules & Regulations are set up to protect client & best ensure quality of service. A. True B. False 17 / 25 17. It is ok to falsify my visit notes if it is for the good of the client. A. True B. False 18 / 25 18. Formal caregivers are: A. Individuals who wear evening clothes B. Volunteers from the Red Cross C. Family members D. Paid employees or volunteers from a service provider 19 / 25 19. A client/family member may also voice their complaint/grievance with the state home care line. A. True B. False 20 / 25 20. Which of the following is not a Critical Incident? A. Death due to natural causes (long term illness, cardiac arrest, etc) B. Pre-scheduled medical procedures in hospitals. However, if a participant is hospitalized again because of complications, it is reportable C. Complaints, program fraud, and missed shifts that do not place a participant's health, safety, or welfare at risk. D. All of the above 21 / 25 21. Our Agency QA program is one of the systems in place for the prevention of fraud & financial abuse. A. True B. False 22 / 25 22. The QA program is created on startup of the Agency and then never reviewed again. A. True B. False 23 / 25 23. Only the management team is involved in the Agency QA program. A. True B. False 24 / 25 24. Examples of emotional abuse include: A. Causing anguish, psychological pain, or distress B. Isolating the client, cursing C. Verbal assaults, intimidation D. All of the above 25 / 25 25. Examples of a critical incident include: A. Death, serious injury or unplanned hospitalization of a participant B. Service interruption or medication errors that places the participant's health or welfare at risk C. Abuse, including the infliction of injury, unreasonable confinement, intimidation, punishment, or mental anguish, of the participant D. All of the above 0% Restart quiz
